With broadband, performance can vary depending on the time of day and number of active users sharing the connection at any given time. In contrast, direct internet is backed by a Service Level Agreement (SLA) guaranteeing performance metrics like network latency, packet loss, uptime and repair timeframes—typically a four-hour median time to respond (MTTR) if there’s an outage. This ensures a high level of reliability and performance regardless of the time of day or number of users online in your area.